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A Beneficiary is the person you nominate to receive the benefit in the of event of your death. This person must be 18 years or older. Claim payments in the event of your death are payable to the Beneficiary(ies) directly or via Bacarac Group Schemes for onwards payment to the nominated Beneficiary or directly to Lesedi House Funerals, the funeral service provider.
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Summary of the TERMS AND CONDITIONS
Summary of the TERMS AND CONDITIONS DEFINITIONS Accidental Death: Death caused directly by, or resulting from, injuries sustained due to a sudden and unforeseen event (an accident) which occurs at an identifiable place, at a set time, which has a visible, violent, and external cause and results in the death of a Policy Member. Accidental death doesn’t include unnatural causes or death directly or indirectly relating to an illness. Applicant / Main Member / Policyholder / Principal Member: An adult person (18 and older) who legally resides in South Africa and the primary life assured who qualifies for Cover in respect of the Policy, and who elects to apply for Cover and agrees to pay the Premium for it. Application: The form, whether in physical or electronic format, completed by the Applicant to apply for Cover. Benefit/s or Policy Benefit/s or Cover: A lump sum Benefit payable to the Beneficiary/ies in the event of an Insured Event Beneficiary/ies: A person who is 18 years (or older) and nominated by the Main Member to receive Policy Benefits due in the event of a valid claim. If no Beneficiary is nominated by the Main Member or if the Beneficiary is deceased upon the occurrence of the Insured Event or cannot be located within a reasonable period of time, King Price Life will in its sole discretion be entitled to pay the Benefits in the order listed below – • The Spouse and/or Partner; • If the Spouse and/or Partner is deceased or no longer qualifies as a Spouse and/or Partner, the eldest of the Children, provided such Child is over the age of 18 years; or • Such other person as King Price Life may in its sole discretion determine. Child / Children / Dependent: • Unmarried child of the Main Member or his/her Spouse, under the age of 21 years of age, including a stepchild, posthumous child, an illegitimate child, a child legally adopted or adopted in terms of customary law, a child under guardianship of the Principal Member (provided that (i) both biologically parents of the child are deceased; and/or (ii) the Principal Member can prove that the child is financially dependent and living with him/her permanently). • Disabled Child / Children: Unmarried children who are mentally retarded or totally and permanently disabled prior to age 21, who are unable to care for themselves are covered to death of the Main Member, cessation age of the Main Member or withdrawal. • Stillborn Child: A child of the Main Member and his/her Spouse which is born dead after the end of the 28th week of pregnancy and not due to an elective abortion. Only 2 stillbirths claims will be accepted per family during the term of the Policy. • Student: A Child under the age of 26 years who is a full-time student (on receipt of acceptable proof) at a recognised educational institution. This does not include part-time and correspondence students. Claimant: A person who submits a claim, whether a Policyholder, Main Member or Beneficiary. Cover: A contract in terms of which the Insurer, in return for a premium, undertakes to provide Policy Benefits upon the occurrence of an Insured event. Extended Family: Family members dependent on the Main Member for financial assistance towards the costs of a funeral. The Main Member should have an Insurable Interest in the life of the Extended This includes the second and subsequent spouse(s) not covered as a Spouse in terms of the spouse category, the parent(s), parent's in-law, aunt, uncle, brother, sister, brother in-law, sister-in-law, cousin, niece, nephew, grandparent or grandchild. Insurable Interest: A financial- or familial interest in the life of a Policy Member. Insured Event: The death of the Main Member or any other Policy Members. Intentional self-inflicted injury: An intentional act of harming one’s own body without the intention for such injury to be fatal. Policy Certificate / Document / Schedule: The document, issued to the Policyholder, that confirms the existence of Cover on the lives of the Main Member and Policy Members. Policy Member/s: All the lives assured on the Policy. Premium: The total monthly amount payable for the Cover, including all commission and admin costs. • Up to 55% of the Premium is the financial services fee which is included in the Premium for the benefit of the Intermediary to provide for data processing fees, policy administration fees, compliance fees, communication fees, marketing fees and commission related to this policy, • The Underwriter receives the value of the Premium less the Financial Services Fee to underwrite this Policy. Scheme / Product: Individual products underwritten on a group basis by the Insurer structured by the Intermediary or Binder holder Spouse: (i) A person who is the permanent life partner of the Main Member and who has been financially dependent on him/her for at least 12 months; or (ii) a spouse or civil union partner in accordance with legislation or the tenets of a religion generally practiced in South Africa; or (iii) a person who is deemed by The Underwriter, at its sole discretion, to be the common law spouse of the Main Member, having regard to the particular circumstances of each case, and shall include, where applicable, customary marriages or a relationship between two people of the same gender or the relationship between two people who have lived together at least twelve consecutive months prior to the date of death of the spouse. The Underwriter will require satisfactory proof to support any claim. Suicide: The deliberate act of taking one’s own life. Waiting Period: The number of months during which no Policy Benefits are payable as specified, but during which Premiums remain payable. Wilful exposure to danger: An intentional act that by its nature is potentially fatal, or an act that a reasonable person should know can be potentially fatal. TERMS & CONDITIONS: Cancellation: The Policyholder may cancel the Cover at any time by giving 31 days’ notice to the Intermediary/ Insurer. In the event of cancellation, the Cover will continue during the notice period for all Policy Members if Premiums have been received. The Insurer may cancel the Cover on reasonable grounds at any time by giving 31 days’ notice, subject to prevailing legislation. Cession: Cover can’t be ceded, nor assigned or pledged as security in any way. Cooling off period: The Applicant may cancel his/her policy within 31 days from the application date, if he/she didn’t claim for a Benefit, all premiums paid up to that point will be refunded, subject to the cost of any Cover enjoyed Cover Start Date / Commencement of Cover: A policy commences on the first day of the calendar month following the receipt of the first premium. If the first premium is received before the 7th of a month the policy shall commence on the first day of the same month. If the first premium is received after the 7th of the month the policy shall commence on the first day of the following month. Misrepresentation and incorrect details • If it’s proven that the Cover was based on an incorrect age or date of birth of a Main Member or any Policy Member, the Insurer may cancel Cover or, at its discretion, adjust the Cover, Premiums, or both, to what it would’ve been had it been based on the correct age or date of birth. In the event of a dispute the decision of the Insurer will be final and binding. • The information provided and all declarations made by the Applicant, forms the basis of the Cover. The Cover will be voidable in the event of misrepresentation or non-disclosure of any fact material to the insurance. Cover won’t be voided if the incorrect statement was made in good faith, unless the statement materially affected the assessment of the risk. Premium Adjustments: The Underwriter reserves the right to adjust Premiums as determined by the Underwriter’s actuarial control function to the Policy Benefits if any government, provincial, municipal, or other authority imposes any involuntary charges, levies, or taxes on the Insurer. To ensure that the Product is actuarially sound and to ensure profitability and sustainability of the Product for the Intermediary, the Insurer is entitled to review and increase the Premiums payable from time to time, but at least annually. The Main Member will be notified 31 days prior to implementing the increase. Restrictions and Exclusions: • Cover restrictions o Policy Member/s > 14 years: Can’t exceed the Main Member’s Cover up to a max of R100,000. o Children aged 6 – 13 years: 50% of Main Member’s Cover up to a max of R50,000. o Children aged 0 – 5 years: 25% of Main Member’s Cover up to a max of R20,000 • Policy Members who’re pregnant and need cover for children should move to a Product that accommodates children as soon as possible, bearing in mind the Waiting periods. The Insurer will (in good faith), cover children born to the Main Member/Spouse for the first 3 months from their date of birth. • The benefit(s) of this policy will not be paid if death is directly or indirectly caused by or attributable to: o Acts of God, tsunami, cyclone, earthquake and/or landslide o Divorced spouses at inception of the policy are not covered, and cover for spouses who divorce during the term of the policy will cease immediately on divorce. o Influence of alcohol or drugs o Intentional self-inflicted injury o Nuclear explosions o Radioactivity o Terrorism or war (whether declared or not), acts of foreign enemies, civil war, rebellion, revolution, insurrection, riots and civil commotion. o Unlawful or criminal activities, or as a result of the involvement in unlawful or criminal activity or activities of the Main Member, the Main Member’s spouse, dependants or nominated beneficiaries. o Wilful exposure to danger. Succession: Cover will cease for all Policy Members on the Main Member’s death. If a Policy Member wants to continue with the Policy they need to apply as a new Main Member, by submitting a new Application. This will ensure that Cover continues without new/ additional Waiting periods. Cover for all Policy Members is subject to the Insurer to receiving the relevant Premiums. Surrender Values: Premiums are payable for the duration of the Policy and aren’t refundable. Cover under this policy is provided on a month-to-month basis without reserves accumulating and therefore premiums are payable to maintain cover. Should the Main Member wish to terminate the policy, he/she will not receive any cash benefit and or surrender value. Waiting Periods: The following waiting periods apply, following Commencement of Cover: • No Waiting Period will apply in respect of Accidental Death. • A 6-month Waiting Period will apply to any Policy Member/s in respect of death due to natural causes. • A 12-month Waiting period will apply to any Policy Member/s in respect of death due to Suicide. • If Benefits are added/ increased at any stage for a Main member/Policy Member, a new Waiting period will apply to the added Benefit/s. • If an active funeral policy is replaced, the Waiting period served on the replaced policy will be considered. However, this only applies in respect of the replaced policy’s Cover. If the selected Cover is higher, then there’ll be a Waiting period on the increased Cover. This only applies to Policy Members who were covered on the replaced policy. The replacement must be proven by the Main Member by providing a: o replacement record of advice, if applicable; o notice of cancellation with the previous insurer; o 6 months’ payment history with the previous insurer for each replaced policy. If the Main Member can’t provide the above documents, the Policy will default to a 6-month Waiting period. LAPSE & REINSTATEMENT Grace Period: A 60-day (two calendar months) grace period is allowed to pay a missed premium once the policy is in force. If the premium is not paid within the grace period the cover will be cancelled without further notice. Lapse: The Policy will terminate automatically on midnight of the last day of the Grace Period (when two consecutive premiums were missed) and cover will cease. Reinstatement In the event that the Policy terminates due to non-payment of premiums, the Underwriter shall in its sole discretion be entitled to issue a new policy ("Reinstated Policy"). • If the Reinstated Policy’s Commencement Date is within 2 months from the cancellation of the Policy, then the Underwriter shall not impose a new waiting period in respect of the Reinstated Policy if all outstanding premiums have been paid. • If a waiting period under the cancelled policy had not yet expired as at the termination date thereof ("Remaining Period"), the Remaining Period shall apply from the commencement date of the Reinstated Policy. • The Premium payable for the Reinstated Policy will be based on the Policy Members’ age at date of Commencement of Cover of the Reinstated Policy. • Reinstatement isn’t allowed at claims stage and won’t be allowed more than once in the lifetime of the Policy. • The Insurer reserves the right to either accept or decline reinstatement of the Policyholder or any other Policy Member/s. • All claims related to the Insured Event that occurred during the Grace Period will be forfeited, if the Policy lapse. No claim so forfeited will be revived by the Reinstated Policy and the Underwriter will have no obligation to any party in relation to the forfeited claim. CONSENT Consent to Process, Disclose and Share Personal Information: We are limited by legislation to only collect and process information that specifically relates to, and is relevant to this Policy, and we are accountable for this information. We undertake to keep such information confidential, secure and to maintain such information only for as long as it is needed and/or prescribed in terms of the applicable laws and will, at all times, comply with the applicable data protection legislation, which includes without limitation, the Protection of Personal Information Act, 4 of 2013. • You authorise BACARAC and the Underwriter’s staff, representatives, contracted third-party service providers, applicable reinsurers and subcontractors to collect and process personal information from you or any third party, including without limitation, an Assured Life, Beneficiary and Premium Payer. • By accepting the terms and conditions of this Policy, the Main Member effectively consents to: o enter into this policy; o receive communication from the Insurer/Binder holder/Intermediary, and o having his/her personal information processed in terms of the Insurer’s Privacy Policy • Processing of personal information includes: o Verifying the information provided against any data source and compiling non-personal statistical information. o Sharing information to any affiliate, subsidiary, or reinsurer to provide insurance services, and enable further legitimate interests, including statistical analysis, reinsurance, and credit control. o Sharing information to any appointed third-party service provider/s. • This consent clause will remain in force unless the Main Member objects to the processing of his/her personal information/data via lifepopi@kingprice.co.za. FICA Verification: Your application needs to be verified according to FICA regulations, accordingly acceptance of your Application is in the sole discretion of the Underwriter’s acceptance. CLAIMS Fraudulent Claims: The Underwriter will not pay any fraudulent claim that is made against this policy. The Underwriter will, at its own discretion, be entitled to cancel this policy, and any other policy held by the Main Member or Claimant, with immediate effect, should any fraudulent claim be made to the Underwriter’s detriment. Investigations: The Insurer reserves the right to investigate claims, which may affect the claim payment turnaround time. Notice: In the event of a claim, Bacarac must be contacted. Outstanding Premiums: No claim will be paid if premiums or parts of premiums are outstanding or in arrears, limited by any and all legislative requirements. Payment of the Policy Benefits: • Payment of the Policy Benefits will be a full and effectual discharge of the Insurer’s liabilities. • A claim payment (following the Main Member’s death) is directly payable to the Beneficiary/ies. • Claim payments for Insured Events other than the Main Member’s death, are directly payable to the Main Member. • The Insurer will honour the written request of a Claimant to have a claim amount paid directly to Bacarac Group Schemes in order for Lesedi House Funerals to render the Policy Benefit/s. Prescription: An Insured Event should be reported and supporting documents submitted, in writing, within 12 months. The claim will be forfeited and not honoured if the claim isn’t submitted successfully within this period. Repudiation: No claim will be considered (or Benefit paid out) • if the Policy member doesn’t fall within the definitions or parameters as detailed in these terms and conditions; • unless documentary evidence, as determined by BACARAC and/or the Underwriter entirely in its own discretion, has been supplied as positive verification of the Insured Event; • if the claim was not made in accordance with the Policy; • where the Insured Event happened o before Commencement of Cover, o after cancellation of the policy, o after cover in respect of the assured life ceased, o after a policy has lapsed, o or where a waiting period is applicable which has not yet expired. If an Insured Event occurs in respect of a Main Member or any other Policy Member outside the borders of South Africa, such claim will be subject to receipt of the official proof of death from another country, which the Insurer may or may not be able to verify. Payments of claims under such circumstances can therefore not be guaranteed.
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How to claim
HOW TO CLAIM Notify us of your claim for benefits by • notification to Bacarac Group Schemes at Lesedi House Funerals at o LesediHouseFunerals@Bacarac.co.za o 086 053 7334 or 063 847 9692 o Lesedi House Funerals, Nedbank Building, 7 Ryk Street, Welkom • Notification to the Bacarac Group Schemes’ Claims department at o Claims@Bacarac.co.za o 082 867 7000 You will be directed and assisted to prepare and submit your claim Submit the following documents to BACARAC at Claims@Bacarac.co.za or to an authorised representative of BACARAC. • Completed and signed Claim Form • Certified copy of the Death Certificate • Certified copy of the Notification of Death (BI-1663) • Signed Police Report Document (obtained from Bacarac Group Schemes) in the event of death due to unnatural causes • Certified copy of the Identity Document of each of o the Main Member, and o the Deceased, and o the Claimant, and o the Beneficiary. • Stamped bank statement of the Claimant • Additional documents listed on the Claim Form and/or as requested at the discretion of the Underwriter and/or Bacarac Group Schemes, depending on the nature of the claim. The Underwriter shall not consider any claims for common- law spouses or spouses married by tribal custom or under the tenets of any religious marriage, unless they are nominated on the application form or by way of an amendment form as a dependant, whichever is satisfactory the Underwriter, in its sole discretion. In the event of a claim for a full-time student, a letter confirming full-time study from a recognised educational institution, together with the last academic report, must be submitted. For a disabled child, confirmation of the Disability Grant, copy of Medical Application of the Main Member or Medical Report. The calculation of the claim benefit: • The spouse and children aged 14[EG1] years and older qualify for the full cover amount. • Children from 6 years to 13 years of age qualify for 50% of the cover amount with a maximum value determined by legislation.. • Children younger than 6 years of age qualify for 25% of the cover amount with a maximum value determined by legislation.. After payment of the claim settlement amount in rand value to Bacarac Group Schemes , who will provide the Policy Benefit/s as laid out in this application to the claimant, the Underwriter shall be released from all further responsibility regarding the claim. The underwriter reserves the right to request further documentation and/or information as it may deem necessary to accurately assess a claim The underwriter will endeavour to settle the claim within 48 hours, from receipt of all claim documentation, provided all the claim procedure criteria have been met. Your policy is underwritten by King Price Life Insurance Limited (“The Underwriter ”) Reg No. 1948/029011/06 a licenced insurer and an authorised Financial Services Provider FSP No. 47235 Block C, Menlyn Corporate Park, 175 Corobay Ave, Pretoria, 0181 086 100 7967 LifeLegal@KingPrice.co.za Your Policy is administered by 4D Group Solutions, an authorised Financial Services Provider (FSP no. 14854) Your Intermediary is BACARAC Trading 109 Pty Ltd (“Bacarac”) Bacarac Group Schemes Reg No. 2008/012768/07 an authorised Financial Services Provider (FSP no. 37364) PO Box 858, Kuilsriver, 7579 082 867 7000 Members@Bacarac.co.za Head Office 14 Plantanus St, Kuilsriver 082 867 7000 Offices: Pretoria, Nigel, Polokwane, Burgersfort, Klerksdorp, Bloemfontein, Welkom, Kuilsriver Welkom Office Lesedi House Funerals Nedbank Building, 7 Ryk St, Welkom 086 053 7334 LesediHouseFunerals@Bacarac.co.za Your Service Provider Lesedi House Funerals Head Office / Welkom Office Nedbank Building, 7 Ryk St, Welkom 086 053 7334 063 847 9692 Bloemfontein Office 10341 Tsuene St, Rocklands, Bloemfontein 086 053 7334 060 290 8755 Mortuary 94B Constantia Rd, Welkom 057 355 6286 Info@LesediHouse.co.za COMPLAINTS PROCEDURE 1. Contact and discuss your complaint with us at any of our offices or contact us by e-mail at Compliance @Bacarac.co.za / LesediHouseFunerals@Bacarac.co.za or by phone at 086 053 7334 / 063 847 9692 / 082 867 7000 2. If you don’t receive a response within 20 days or isn’t satisfied with the response from the Intermediary, a formal complaint can be made to the Underwriter at LifeComplaints@KingPrice.co.za 3. If the Policyholder isn’t satisfied with the Underwriter’s response he/she may contact the National Financial Ombudsman by phone at 086 080 0900, or WhatsApp at 066 473 0157 or by e-mail at Info@nfso.co.za, or 4. If a Policyholder isn’t satisfied with the Intermediary/Binder holder, he/she may contact the Ombudsman for Financial Services Providers by phone at 012 762 5000 / 012 470 9080 or e-mail to Info@faisombud.co.za or letter to P.O Box 74571, Lynnwood Ridge, 0040 FEE DISCLOSURE Up to 55% of the Policy Premium is a financial services fee which is included in the Policy Premium for the benefit of the Intermediary to provide for data processing fees, policy administration fees, compliance fees, communication fees, marketing fees and commission related to this policy, The Underwriter receives the value of the Policy premium less the Financial Services Fee to underwritethis policy.
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